CallNaviの使命は、デジタルとアナログの共存!

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CallNavi設置作業予定オーバー

金曜日、沖縄の客先でCallNaviの設置作業が完了予定であった。弊社ではこの時期同時に、別の顧客への設置が福岡でも行われている。沖縄を早く終わらせ、福岡の設置を手伝おうと思っていた。

結局沖縄で、金曜の設置は上手くいかず、土曜日からの設置作業になった。設置時間はもちろんその客先の営業時間を避けなくてはいけない。また、ミスって営業時間を短縮させたら売上を減少させてしまう。緊張のなか設置作業をはじめた。

CallNaviを導入する意味は?

そんな夕べこんなことを考えた。CallNaviを導入するとどうなるか?通信販売業者はスムーズに注文を受け、出荷、売上分析など効率よく行える。電話の着信と共にお客の情報がわかってしまう。また、インターネットを使えば簡単にものが買える。技術の進歩は著しい。

重要なのは、人と人のコミュニケーション!

しかし、人間と人間のコミュニケーションがどんどんなくなっていく。今後さらにこの傾向は進むであろう。だけど、人間はやっぱり人間、人と人のコミュニケーションが恋しくなる。

インターネットでものが買えても、人と人のコミュニケーションはできない。いくらコンピュータが進化しても、いつの時代でも絶対に必要なのが人と人との会話である。それを実現するのが、CallNaviである。

コールセンターは無くなることはありえない。デジタルとアナログを共存させる、その役目を果たすのがCallNaviである。CallNaviは今後のIT業界においてなくてはならないシステムである。

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